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The Challenge
A 120-person professional services firm was dealing with an aging on-premise server setup, no disaster recovery plan, and an overwhelmed single-person IT function. Outages during client deliverable deadlines were damaging both morale and client relationships.
Our Approach
DS Business Solutions conducted a full infrastructure audit and presented a phased migration plan to move the firm to a cloud-first setup. We migrated their file storage and collaboration tools to Microsoft 365, replaced the on-premise servers with Azure-hosted virtual machines, and implemented automated backups with tested recovery procedures.
We also established a managed IT support function — acting as the firm’s extended IT team — handling day-to-day issues with defined SLAs.
The Outcome
- Zero unplanned outages in the 12 months following migration
- IT support ticket volume dropped by 70% due to improved system reliability
- Disaster recovery RTO reduced from “unknown” to under 4 hours
- The firm’s internal team refocused entirely on billable work